At LACE CRAFT, we are committed to providing premium-quality hair products. Due to the hygienic and delicate nature of our items, we operate a strict but fair refund policy.
1. Refund Request Window (24 Hours)
Customers must request a refund within 24 hours of receiving their order. Requests made after this period will not be accepted.
2. Conditions for Refund
To be eligible for a refund, the product must meet all of the following conditions:
Item must be in the exact condition it was received
Product must be unused, unworn, and unaltered
Seal must remain unbroken
No cutting, coloring, styling, or tampering
Packaging must be fully intact
Product must show no difference from its original state
3. Non-Refundable Situations
Refunds will not be granted if:
The seal has been broken
The product has been used, installed, or altered
The item is returned in a different condition
The 24-hour request window has passed
4. Inspection Process
All returned items will undergo a thorough inspection before any refund is approved. Items that do not meet our conditions will be declined.
5. Refund Processing Time
Once your return is approved:
Refunds are processed within 1 to 7 business days
Customers should expect to receive their refund within this timeframe
6. Refund Method
All refunds will be issued using the original payment method used at checkout.
7. Shipping Costs
Shipping fees are non-refundable
Customers are responsible for return shipping costs
8. Report Issues
If you receive a damaged or incorrect item, please contact us within 24 hours with:
Your order number
Clear photos or videos as evidence
Important Notice
By purchasing from LACE CRAFT, you agree to this Refund Policy.